Terms & Conditions

Welcome to Trebl Media's (Trebl LLC's) Terms of Service. These terms outline the rules and regulations for the use of Trebl Media's services. By accessing this website and using our services, you agree to these terms and conditions.

1.1 Content Ownership & Use

New content or intellectual property created by Trebl Media (Trebl LLC) specifically for your company (the "Client") will be owned by the Client upon full payment for the services.

However, Trebl Media (Trebl LLC) retains the right to use this content in its portfolio and promotional materials (e.g., website, social media, case studies) solely for the purpose of showcasing Trebl Media's services. We will notify the Client before posting or publishing any such content. This promotional use will never be intended to damage or endanger the Client's image or reputation.

If any of these terms regarding content use are violated, the Client can request the content to be taken down, and Trebl Media will comply promptly.

1.2 Engagement and Results

Trebl Media (Trebl LLC) commits to delivering high-quality digital marketing services. While we provide expert strategies and execution, we cannot guarantee specific amounts of engagement, leads, or sales, as these outcomes are influenced by many factors beyond our control, including your products/services, market conditions, and client's adherence to recommendations.

Trebl Media (Trebl LLC) does guarantee to make a good-faith effort to improve metrics such as social media followers, likes, comments, website traffic, search engine ranking, or bookings. Please note that our ability to achieve optimal results is significantly dependent on the Client's timely provision of necessary information and adherence to our instructions or best practices during the service period. Our guarantee is an effort to improve, not a guarantee of a specific number unless explicitly stated in a separate, written agreement.

1.3 Payment Schedule

Service Commencement: Services will begin promptly upon Trebl Media's receipt of your Initial Payment and all necessary requested service information from the Client.
Recurring Payments: For monthly or weekly services, subsequent payments will be due on or around the same day of the month/week as your Initial Payment.
Payment Method: All payments must be made via bank transfer through our website only.
Invoicing & Receipts: Invoices will be sent upon request, and receipts will be automatically sent after each successful payment is processed.

1.4 Delayed Payment

We understand that sometimes delays can occur. If any payment is delayed by 7 days or more, work on ongoing services such as social media management, website management, and profile updates will be temporarily suspended. Work will resume once the outstanding payment is fully received, unless a prior written agreement for an extension has been made between both parties.

1.5 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the state of Louisiana, USA, without regard to its conflict of law principles.

1.6 Contact us

If you have any questions about these Terms of Service, please contact us:

Email: info@trebl.media
Phone: (504) 788-5055

2.0 Privacy Policy

At Trebl Media (Trebl LLC), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you use our website and services.

2.1 Information We Collect

We may collect personal information such as your name, email address, phone number, company name, and payment details when you:

Contact us through our website.
Sign up for our services or newsletters.
Make a payment.
Provide information for service delivery (e.g., business strategies, customer data, trade secrets).
Book a meeting

We also collect the all the information necessary to provide the service requested as well as non-personal information such as browser type, operating system, and website usage data to improve our services and your experience.

2.2 How We Use Your Information

We use the information we collect for various purposes, including:

Providing and managing our services.
Processing payments.
Communicating with you about your services, updates, and offers.
Improving our website and services.
Complying with legal obligations.

2.3 Confidentiality and Non-Disclosure

Business strategies, customer data, trade secrets, or proprietary information shared between Trebl Media and the Client will be treated as strictly confidential. This information will not be disclosed to any third party unless explicit written agreement is obtained from the owner of the information.

2.4 Data Storage and Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

2.5 Data Deletion

All client data stored within Trebl Media’s (Trebl LLC) system can be deleted upon the Client’s request, subject to any legal or record-keeping obligations. Please note that data deletion may affect your access to past services or information.

2.6 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

2.7 Changes to This Policy

Trebl Media (Trebl LLC) reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the service after any modifications constitutes your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

3.0 Refund Policy

At Trebl Media (Trebl LLC), we are genuinely committed to your complete satisfaction and the high quality of our work! This Refund Policy outlines the conditions under which refunds may be considered.

3.1 Refund Eligibility

Refunds will be considered upon request and are subject to the following specific circumstances:

Service Delivery Delays: If the agreed-upon services were not completed within the specified project deadline (e.g., within 15 days for the "Digital Launchpad pack") as outlined in your agreement, and this delay was solely due to Trebl Media's fault. We understand that time is valuable, and we always strive to meet our commitments.
Service Discrepancy: If the delivered services significantly deviate from the agreed-upon scope or your explicit requests as documented in our initial agreement or formal communications. We encourage open communication and active participation in our review and revision process to ensure the final output perfectly aligns with your vision.

3.2 Important notes for Refund

All refund requests must be submitted before the completion of all the services requested and as soon as the issue is discovered, allowing us the opportunity to rectify the situation.
Refunds will be processed after a thorough review of the claim and may be full or partial, depending on the extent of the unfulfilled service or discrepancy. Our primary goal is always to find a fair and mutually agreeable resolution.
Approved refunds will typically be processed within 5-10 business days to your original payment method.
No refunds will be provided for a simple change of mind, shifts in business strategy, or circumstances beyond Trebl Media's control, after services have commenced or been delivered according to the agreed-upon terms.
For ongoing subscription services, refunds are generally not offered for partial months of service already rendered. Your cancellation will effectively prevent future billing, and you will retain service access until the end of the current paid period.

4.0 Cancellation Policy

At Trebl Media (Trebl LLC), we believe in flexibility and transparency regarding our services. This Cancellation Policy outlines the process and implications of canceling your service plan or subscription with us.

4.1 Right to Cancel

You can cancel your plan or subscription at any time.

4.2 Effects of Cancellation

Upon cancellation:

All active services will conclude at the end of your current billing cycle. This means if you've paid for a full month of service, you'll retain access and benefit from the service until that month concludes. For specific project-based services, the conclusion of the service will follow the terms outlined in your particular project agreement.

To protect your privacy and ensure data security, all associated accounts, profiles, websites, and related information held within our system will be scheduled for deletion within 7-14 business days after your service concludes. We highly recommend that you download and back up any content, data, or files you wish to keep before canceling your service.

4.3 Refunds Upon Cancellation

For ongoing subscription services, refunds are generally not offered for partial months of service already rendered. Your cancellation will effectively prevent future billing, and you will retain service access until the end of the current paid period.
For details regarding specific refund scenarios, please refer to our comprehensive Refund Policy.

5.0 General Policy Information

5.1 Questions or Concerns

If you have any questions or concerns regarding any of our policies, please don't hesitate to reach out to us directly at info@trebl.media or call us at (504) 788-5055. We're here to help!

5.2 Dispute Resolution

We believe in direct and open communication to resolve any issues. Should a dispute arise regarding our services or policies, we commit to engaging in good faith discussions to find a mutually agreeable solution.

5.3 Effective Date

These policies are effective as of June 26, 2025.